Recently, our colleagues at Government Technology Insider aired the latest episode of the Clickthrough podcast. Each month, Hillary Fredrick and her guests explore how federal agencies are transforming total experiences in pursuit of mission success using innovative technologies. In this episode – Season 2, Episode 3 – Fredrick and her guests explore how agencies with a healthcare mission can transform patient and provider experience by transforming federal digital health services.
It’s an important conversation as agencies are being asked to focus on efficiency, and those receiving care expect care delivery to be more in line with their experiences with civilian healthcare providers.
Keep reading – and listening- to learn more.
For federal agencies, like the Department of Veterans Affairs, that have a healthcare mission, shifting toward patient centricity is a top priority. However, in order to embrace a patient-centric approach to the delivery of care, it all starts with transforming federal digital health services.
In this episode of the Clickthrough podcast, host, Hillary Fredrick is joined by Jonathan Shapland, who is Senior Director of Technology at Maximus and Cathy Muha, Senior Director of the Customer Experience Accelerator at Maximus, to learn more about digital health services and what these newer, patient-centric solutions can offer to caregivers and providers alike.
The lively and wide-ranging discussion touches on many points of interest but focuses on how a focus on customer experience (CX) helps to overcome barriers to adoption. From transforming complex user interfaces to solving access challenges, there are many points of entry into the conversation and the transformation journey. While the conversation might appear to be technology focused at first, what you’ll quickly learn is that improving service delivery and CX, isn’t just about new interfaces, it’s about enhancing outcomes, increasing trust, and humanizing the digital health journey.
If you’re ready to get started, why not clickthrough now?