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In a recent eBook, The Patient is Ready to See You, patients expect healthcare digital experiences to be at the same level as consumer brand experiences they interact with in…

The COVID-19 pandemic accelerated the need for digital transformation across all industries as the opportunity for in-person interactions came to a dramatic halt and shifted to digital. For healthcare organizations,…

We’ve learned telemedicine is key to bringing healthcare to those who can’t visit their provider. It helps healthcare organizations continue care and stay connected with their patients – even in…

Telemedicine has been around for years. For early adaptor health organizations, such as St. Vincent’s Medical Center in Connecticut, virtual services have offered convenient and cost-effective ways of interacting with…

The global digital health market is projected to surpass $380 billion by 2024, according to a recent Market Watch report. This immense growth can be attributed to a few things:…

This year, healthcare organizations have been plunged into new territory. With the need for health services at an all-time high, paired with important social distancing and quarantine measures, organizations, like LabCorp, are…

How will our healthcare system evolve in the next five years?  It’s an interesting question that we may not exactly know the answer to yet, but many healthcare experts are…

We often hear about customer experience and how it impacts a consumer’s decision to make a purchase, interact with brands, and build brand loyalty. But does this idea of customer…

The COVID-19 crisis has forever changed healthcare. As cases spread throughout the country, providers turned to innovative digital tools to continue to deliver the care patients need even when they…

Healthcare organizations will be forever changed by the dynamic times we are facing today. But a shift in how we create patient experiences has already been taking place within the…