In a recent eBook, The Patient is Ready to See You, patients expect healthcare digital experiences to be at the same level as consumer brand experiences they interact with in…
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CIO PerspectivesCliniciansCOVID-19Featured
Johns Hopkins Medicine Builds Trust with Patients During the Pandemic
The COVID-19 pandemic accelerated the need for digital transformation across all industries as the opportunity for in-person interactions came to a dramatic halt and shifted to digital. For healthcare organizations,…
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COVID-19DataFeaturedTelemedicine
Alameda Health System Adapts Telemedicine to the Patient Experience
by Jackie Davisby Jackie DavisWe’ve learned telemedicine is key to bringing healthcare to those who can’t visit their provider. It helps healthcare organizations continue care and stay connected with their patients – even in…
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COVID-19DataFeatured
The Digital Patient Experience Doesn’t End at Telemedicine
by Jackie Davisby Jackie DavisTelemedicine has been around for years. For early adaptor health organizations, such as St. Vincent’s Medical Center in Connecticut, virtual services have offered convenient and cost-effective ways of interacting with…
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COVID-19DataFeatured
Novant Health Launches Digital Health Unit to Engage Patients
by Jackie Davisby Jackie DavisThe global digital health market is projected to surpass $380 billion by 2024, according to a recent Market Watch report. This immense growth can be attributed to a few things:…
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COVID-19DataFeatured
What Should Digital Health Services Look Like? Ask LabCorp
by Jackie Davisby Jackie DavisThis year, healthcare organizations have been plunged into new territory. With the need for health services at an all-time high, paired with important social distancing and quarantine measures, organizations, like LabCorp, are…
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FeaturedPatient Experience
What Will Healthcare Systems Look Like in 5 years?
by Jackie Davisby Jackie DavisHow will our healthcare system evolve in the next five years? It’s an interesting question that we may not exactly know the answer to yet, but many healthcare experts are…
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CIO PerspectivesFeatured
What Does the Post-COVID Patient Experience Look Like?
by Jackie Davisby Jackie DavisWe often hear about customer experience and how it impacts a consumer’s decision to make a purchase, interact with brands, and build brand loyalty. But does this idea of customer…
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COVID-19FeaturedTelemedicine
Patient-Driven Telehealth Part of New Normal says Providence St. Joseph Health CCO
by Jackie Davisby Jackie DavisThe COVID-19 crisis has forever changed healthcare. As cases spread throughout the country, providers turned to innovative digital tools to continue to deliver the care patients need even when they…
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AI and MLCIO PerspectivesFeatured
5 Steps to a Patient-Centric Experience
by Jackie Davisby Jackie DavisHealthcare organizations will be forever changed by the dynamic times we are facing today. But a shift in how we create patient experiences has already been taking place within the…