Patient Experience

We’ve learned telemedicine is key to bringing healthcare to those who can’t visit their provider. It helps healthcare organizations continue care and stay connected with their patients – even in…

Telemedicine has been around for years. For early adaptor health organizations, such as St. Vincent’s Medical Center in Connecticut, virtual services have offered convenient and cost-effective ways of interacting with…

The global digital health market is projected to surpass $380 billion by 2024, according to a recent Market Watch report. This immense growth can be attributed to a few things:…

Today, healthcare organizations face many challenges but by prioritizing transformative healthcare insights they can mitigate these issues. These challenges, which include a lack of interoperability and data overload can be…

This year, healthcare organizations have been plunged into new territory. With the need for health services at an all-time high, paired with important social distancing and quarantine measures, organizations, like LabCorp, are…

How will our healthcare system evolve in the next five years?  It’s an interesting question that we may not exactly know the answer to yet, but many healthcare experts are…

We often hear about customer experience and how it impacts a consumer’s decision to make a purchase, interact with brands, and build brand loyalty. But does this idea of customer…

Despite the fact that healthcare providers have been the most essential part of daily life for the past five months of the global pandemic, hospitals and healthcare systems are struggling…

Healthcare organizations will be forever changed by the dynamic times we are facing today. But a shift in how we create patient experiences has already been taking place within the…

Today, when a patient interacts with a healthcare organization, they expect a similar experience that they have with retail brands. This experience must be personalized, engaging, and delivered across multiple…