Patient Experience

Healthcare organizations will be forever changed by the dynamic times we are facing today. But a shift in how we create patient experiences has already been taking place within the…

Today, when a patient interacts with a healthcare organization, they expect a similar experience that they have with retail brands. This experience must be personalized, engaging, and delivered across multiple…

What’s Disrupting Healthcare? In the last decade the healthcare industry has experienced some significant changes courtesy of legislation, technology, and even patient expectations, but the forces disrupting healthcare are not…

There’s a growing interest in telehealth and telemedicine programs from payers and providers across the United States. While telehealth programs were once the province of those with ‘Cadillac’ health plans,…

Despite the availability of high-quality healthcare in the United States there are still a large number of underserved communities unable to access even the most basic medical care. Rural communities,…

What’s Disrupting Healthcare? In the last decade the healthcare industry has experienced some significant changes courtesy of legislation, technology, and even patient expectations, but the forces disrupting healthcare are not…

With the end of the year fast approaching, healthcare experts anticipate what’s to come in the new year. In 2019, it became evident that today’s consumers are in control of…

One of the most important ways that data can improve healthcare and patient outcomes is by leading us to a greater understanding of population health. According to experts at the…

Public healthcare is, unfortunately, synonymous with long waits for care and lots of paperwork, as well as patients getting lost in the shuffle. The Department of Veterans Affairs (VA) and…

Whether your healthcare provider or a health insurer you’re working hard to create an exceptional patient experience long before a doctor is seen, or an insurance claim is submitted. For…