Patient Experience

We often hear about customer experience and how it impacts a consumer’s decision to make a purchase, interact with brands, and build brand loyalty. But does this idea of customer…

Despite the fact that healthcare providers have been the most essential part of daily life for the past five months of the global pandemic, hospitals and healthcare systems are struggling…

Healthcare organizations will be forever changed by the dynamic times we are facing today. But a shift in how we create patient experiences has already been taking place within the…

Today, when a patient interacts with a healthcare organization, they expect a similar experience that they have with retail brands. This experience must be personalized, engaging, and delivered across multiple…

What’s Disrupting Healthcare? In the last decade the healthcare industry has experienced some significant changes courtesy of legislation, technology, and even patient expectations, but the forces disrupting healthcare are not…

There’s a growing interest in telehealth and telemedicine programs from payers and providers across the United States. While telehealth programs were once the province of those with ‘Cadillac’ health plans,…

Despite the availability of high-quality healthcare in the United States there are still a large number of underserved communities unable to access even the most basic medical care. Rural communities,…

What’s Disrupting Healthcare? In the last decade the healthcare industry has experienced some significant changes courtesy of legislation, technology, and even patient expectations, but the forces disrupting healthcare are not…

With the end of the year fast approaching, healthcare experts anticipate what’s to come in the new year. In 2019, it became evident that today’s consumers are in control of…

One of the most important ways that data can improve healthcare and patient outcomes is by leading us to a greater understanding of population health. According to experts at the…