There is no doubt that technology helps us accomplish things that weren’t possible before. From smartphones to automated cars, new inventions are pushing the world forward, but how does technology play into healthcare? Calling to schedule a yearly appointment with your neighborhood doctor and receiving a postcard reminder in the mail probably isn’t the way you handle your basic healthcare needs. Today, there are many variables that impact your healthcare and technology is one that is helping to improve the healthcare practices of Americans.
In a recent Relatient webinar, Ginny Shipp, Product Specialist at Relatient, with over 25 years of experience in the healthcare industry specializing in technology, shared how technology can provide patients access to healthcare. Shipp explained that patient access has multiple parts. For the provider, it entails guiding the patient, so they have the best experience and for the patient, it’s all about knowing – knowing provider options, knowing the care they get, and knowing how much it will cost. “The average appointment wait time is 24 days,” said Shipp. Lack of appointments one of the many challenges to patient access.
Other challenges include staff burnout and limited resources. Shipp explained that patients expect digital, easy access service that works with their lifestyle. Self-scheduling platforms can help providers with patient access while decreasing the workload for their staff. With self-scheduling technology, patients can choose an appointment time that works for them and book online without talking to a staff member.
Self-scheduling not only makes healthcare more accessible for a patient but allows a provider to utilize their staff in more important ways. “Just being able to say you offer this puts you more on the cutting edge of engagement,” said Shipp. With a self-scheduling platform, providers can expect to see increased revenue and happier patients.
To learn more about self-scheduling technology, watch the webinar here.