How federal agencies deliver healthcare to citizens is undergoing a massive transformation. From modernizing federal electronic health record systems (EHR) at the Department of Veterans Affairs to delivering smarter healthcare fueled by AI and data. Experts from federal healthcare agencies and industry recently met in Rockville, Maryland to discuss driving efficiency in healthcare delivery and preparing for the future healthcare landscape. In the article that follows, Monica Rosser, Executive Managing Director of Federal Health at Maximus shares her insights from the event and what this means for the future of healthcare for federal agencies.
The White House’s new America by Design initiative aims to guide federal agencies as leaders prioritize digital transformation and customer experience (CX) to improve program service delivery and drive mission outcomes.
Monica Rosser, Executive Managing Director of Federal Health at Maximus, joined leaders from across federal agencies to discuss the initiative at the 2025 GovCIO Media & Research Health IT Summit in Rockville, Maryland.
“Customers and consumers of federal services don’t necessarily like to see a disjointed federal experience. We simply want an experience and a service that just works for us. I think this [Chief Design Officer] position can galvanize the federal government to provide seamless and integrated services across the ecosystem.”
— Patrick Newbold, Chief Information Officer and Director, Office of Information Technology, Centers for Medicare and Medicaid Services
“Frictionless, seamless customer experience is the absolute baseline now. Folks are expecting a customer experience akin to what they’re seeing in the commercial space… [To make it a reality] we’re leaning into microservices, we’re leaning into portable, reusable, modular technology.”
— Monica Rosser, Executive Managing Director of Federal Health, Maximus
Read the full GovCIO report and watch the panel discussion to learn more about:
- How efforts by health IT leaders across government and industry are modernizing the federal electronic health record (EHR).
- What health IT experts are recommending government agencies prioritize for investments in emerging technologies.
- Key factors that health IT leaders are considering to enhance data interoperability and implement smarter healthcare solutions.
You can find a full recap of the 2025 Health IT Summit here. And learn more about digital transformation for federal healthcare agencies here.