Healthcare institutions face many challenges when it comes to giving the best care, following rules to keep patient information safe, and supporting their healthcare workers. Some of them are using new AI technology to help. In a recent survey of global AI decision makers, 88 percent of leaders in the healthcare industry said they plan to use AI that can create things in the next year. But it’s hard to know where to start.
Here are the five main things healthcare companies need to understand and work on before they can effectively deploy generative AI:
Connecting Knowledge Management Systems: Healthcare groups need several connected systems, including places to keep documents, data, and ways for employees to work together. These systems don’t just help store and analyze electronic documents and data, they also help with coming up with new ideas and making informed choices.
Making Information Useful for Employees: People work best when they can easily find the latest information that’s important to them. To make this happen, the systems need to understand how people use them, match questions with how people behave, use machine learning to show the right documents, and give the right permissions to different users. Personalizing how information is given based on each person’s job and interests is critical.
Making Information Easy to Find: It’s important for employees to quickly find the information they need. A strong search system that connects all the information inside the organization, like documents, data stores, and cloud storage, is a key part of this. Being able to continuously improve search as more and more data is added is a necessary component of a best-in-class employee experience.
Checking How Well the Systems Work: A good system is one where data flows easily, the right documents come up, and people don’t do the same work twice. Carefully watching what people click (and don’t click) will tell you if the search system is working well.
Generative Intelligence Tools: After checking how well your systems work, you might find that something is missing. Generative AI is an exciting way to make things better for patients and healthcare workers. It helps healthcare professionals comb through vast amounts of data, find complex patterns, and spot trends in patient information.
By dealing with these important questions and using the right technology, healthcare organizations can improve their systems for managing knowledge, improve their operations, and achieve better employee experience and patient care.
The author, Brian Land, is Vice President of Engineering at Lucidworks.
