Federal health agencies have been working for decades to modernize service delivery. However, the COVID-19 pandemic helped to accelerate these efforts and initiated a culture shift to adopt technology solutions that optimized patient outcomes and experiences. In a recent podcast published by our colleagues at Government Technology Insider, Monica Rosser, Health Market Lead at Maximus, shared best practices for navigating challenges like data interoperability by using innovative technology to improve the future of patient care.
Federal healthcare agencies have been working diligently over the last few years to modernize service delivery to improve patient outcomes and experiences. Before health agencies can modernize, they must first overcome challenges around data interoperability to improve the future of patient care. Government Technology Insider talked with Monica Rosser, Health Market Lead at Maximus, to discuss how agencies can navigate the challenges of public health to modernize successfully.
“We are at the intersection of a new model of care – in which customer experience with the patient as the navigator in their own health – whole health ecosystem is paramount,” Rosser said. “Federal health agencies, using enabling technologies will be able to reduce provider burnout, enhance customer satisfaction, and provide an interoperable view of the entire patient.”
To learn more strategies for agencies to navigate the challenges of federal health, listen to the full podcast below, or wherever you get your podcasts.