Future Healthcare Today
  • About
  • Payer
  • Provider
  • Pharma & Life Sciences
Subscribe
No Result
View All Result
  • Digital Transformation
  • Telehealth
  • Cybersecurity
  • Patient Experience
  • Clinicians
  • Resources
    • COVID-19
Future Healthcare Today
  • Digital Transformation
  • Telehealth
  • Cybersecurity
  • Patient Experience
  • Clinicians
  • Resources
    • COVID-19
No Result
View All Result
Future Healthcare Today
No Result
View All Result
Home COVID-19

BJC HealthCare Focuses on Four Areas to Improve Patient Experience

by Jackie Davis
January 28, 2021
in COVID-19, Digital Transformation, Patient Experience, Provider
Reading Time: 3 mins read
A A
BJC HealthCare
Share on FacebookShare on Twitter

During the last several months, many healthcare organizations have been focused on standing up a digital strategy to better engage with patients. Reason being, for instance, over 80 percent of patients are unsatisfied with their healthcare experience, reported in a recent eBook by Sitecore: The Patient is Ready to See You.

The question on everyone’s mind: How can healthcare firms deliver better customer experiences? The recent blog on this topic shares that an experience-forward approach is the key to success. From personalized content to omnichannel messaging, if healthcare organizations want to improve their patient retention and satisfaction, they must focus on the experience they are providing.

“Now, more than ever, digital experiences and the relationships they create are critical,” said Dave Michaela, VP of Digital Solutions at Horizontal and a Sitecore Digital Strategy MVP. “The ultimate goal is to take the stress out of these interactions and use them as the foundation for productive, lifetime relationships.”

BJC HealthCare is one organization that is fully embracing digital and seeing the benefits it brings to both patients and providers. To deliver a valuable, frictionless patient experience, BJC HealthCare has focused on four key areas of the patient journey.

BJC HealthCare’s four key areas:

  • Consumer digital utilities: telehealth visits, scheduling, and payment processing to make processes easier on patients
  • Clinical experience: covering end-to-end care experiences from one appointment to the next to offer an ongoing patient experience
  • Caregiver experiences: promote quality and efficiency with digital workflows for delivery of care
  • Non-clinical caregiver experience: support from the front, middle, and back office functions to enhance productivity on digital platforms

“Everyday consumer transactions have molded expectations for healthcare experiences; they expect you to know things about them,” said Jerry Fox, Senior Vice President and CIO of BJC HealthCare. “We are thinking about how technology can personalize the patient experience and we will continue to grow in that area.”

To learn more, see how you can improve your patient experience here.

Tags: BJC HealthCarePatient ExperiencePatient JourneySitecoreThe Patient is Ready to See You
Advertisement Banner

RELATED POSTS

Contributed Articles

How Customer Experience Increases Star Ratings and Membership

December 6, 2022
patient personalization
Patient Experience

Healthcare Networks Building Relationships and Trust Through Patient Personalization

May 20, 2022
Contributed Articles

Designing a Digital Patient Experience to Cut Confusion and Drive Loyalty

April 7, 2022

TRENDING NOW

  • Health-Seekers Level Up Self-Care with Gamification Apps

    517 shares
    Share 207 Tweet 129
  • The Evolution of Payer Networks in a Changing Healthcare Industry

    515 shares
    Share 206 Tweet 129
  • National Provider Directory: Part 1 of New Regulatory and Legislative Activities for CMS

    521 shares
    Share 208 Tweet 130
  • Is the Healthcare Industry in Need of Changes?

    496 shares
    Share 198 Tweet 124
  • The Three Challenges to AI Adoption in Healthcare

    870 shares
    Share 348 Tweet 218

CONNECT WITH US

Advertisement Banner Advertisement Banner Advertisement Banner
Advertisement Banner Advertisement Banner Advertisement Banner
Advertisement Banner Advertisement Banner Advertisement Banner
Advertisement Banner Advertisement Banner Advertisement Banner
Advertisement Banner Advertisement Banner Advertisement Banner

BECOME AN INSIDER

Get Future Healthcare Today Insider news and updates in your inbox.

Strategic Communications Group is a digital media company that helps business-to-business marketers drive customer demand through content marketing, content syndication, and lead identification.

Related Communities

Financial Technology Today
Government Technology Insider
Modern Marketing Today
Retail Technology Insider
Today’s Modern Educator

Quick Links

  • Home – 2021
  • About
  • Contact Us

Become a Sponsor

Future Healthcare Today offers content and advertising sponsorships to leading healthcare solution and service providers. Interested in becoming a sponsor? Contact us!

© 2023 Strategic Communications Group, Inc.
Privacy Policy      |      Terms of Service

No Result
View All Result
  • Home
  • About
  • Payer
  • Provider
  • Pharma & Life Sciences
  • Categories
    • Digital Transformation
    • Telehealth
    • Cybersecurity
    • Patient Experience
    • Clinicians
  • Contact Us