The Defense Health Agency, the Department of Veterans Affairs, and the Centers for Medicaid and Medicare are just three agencies whose mission it is to deliver healthcare services to patients, beneficiaries, and caregivers. It’s a vital undertaking that improves the health, wellness, and longevity of millions of Americans. However, these agencies face a growing number of challenges that affect their ability to deliver on the mission. As so often is the case today, there is hope that agencies can turn these challenges into opportunities with the thoughtful application of AI at scale.
Read on to learn more and then listen to the podcast.
Today, federal healthcare agencies face many of the same pressures as private sector healthcare providers including more patients needing care, skyrocketing costs, heightened expectations surrounding the patient and beneficiary experience. But with workforce reductions and budget cuts across federal healthcare agencies, managing costs and expectations while still delivering on the mission has never been more difficult. However, according to the panel of experts on the new Clickthrough podcast episode, by unlocking the power of AI at scale, federal healthcare leaders can not only manage these challenges but can deliver real change to all stakeholders.
In this episode, host, Hillary Fredrick is joined by Maximus federal health expert and Managing Director, Corinna Dan, and Karen Hay, Population & Public Health Industry Advisor at Salesforce. Together they discuss how technologies like Agentforce and Agentic AI are accelerating modernization, improving beneficiary experience, and helping agencies meet mission needs with greater speed, accuracy, and efficiency.
While these changes cannot happen without technology and the rapid advancements in AI, Dan and Hay stress the importance of placing humans at the center of transformational change. Using the core tenets of human-centered design as the foundation, Dan and Hay shared that while what AI can do is important, what matters most is how it can work with human stakeholders to support better decisions, better outcomes, and a better experience for all.
If you’re ready to clickthrough to learn more from our industry-leading experts, you can use the player below, or you can find this episode on your favorite podcast platform.