Accessibility and adequacy are two of the most important elements for healthcare plans today, and digital transformation has made both easier to track and provide. At their core, accessibility and adequacy revolve around the expectation that a health plan member can find not only the right healthcare provider for their needs but that they can do so easily.
Being able to easily find the right healthcare provider has become a challenge for many people, due in no small part to the COVID-19 pandemic. Not only did populations shift, with many people leaving larger, more centralized locations in favor of more rural areas, but also because medical practitioners left the field. Despite the disruptions and changes resulting from COVID-19, patient expectations for their healthcare plans did not change, and many health plans found themselves scrambling to ensure adequate and accessible healthcare solutions were available in more places than ever before.
How did plans adapt? Has the importance of both accessibility and adequacy remained? What should health plans do to better assess their networks for both?
In the latest edition of the Future Healthcare Today podcast, Jillian Carlile, Senior Product Analyst for Network Solutions, and Paul Nance, Senior Product Analyst for Network Analytics, both from Zelis, share their thoughts on the enduring importance of both and what companies like Zelis can do to help plans meet and exceed expectations:
To learn more about the role Zelis can play in bolstering accessibility and adequacy, click here.
