Today, there are an estimated 63 million caregivers in the United States. These are everyday Americans who care for elderly, disabled, or sick family member or loved one, often in addition to work and myriad other responsibilities. These caregivers are a vital link between health systems and everyday life, yet too often they’re left out of how care is designed, delivered, and improved.
In the latest episode of the Clickthrough podcast, brought to you by Maximus, Monica Rosser, Executive Managing Director of Federal Health for Maximus and Steve Schwab, CEO of the Elizabeth Dole Foundation, joined host, Hillary Fredrick to discuss the role of the caregiver and how technology and focus on whole-health experience will improve the caregiver experience. A whole health approach to caregiving is designed to give caregivers great access to services and information driving better outcomes for caregivers and those whom they support.
A whole health approach to caregiving starts with user-centered design. As Schwab explains in the podcast, user-centered design means involving the caregiver directly and not treating them like a secondary stakeholder. In practice, including caregivers involves creating feedback loops so they can continue to improve all aspects of the caregiving system through surveys, usability testing, and journey mapping.
But there’s so much more to learn about building a whole health approach to caregiving and supporting our hidden heroes, so why not clickthrough to listen to the podcast?